Privacy Policy

At Nihaan Jewellery, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website. By using our website, you agree to the terms outlined in this policy.

1. What Do We Do With Your Information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number, and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email & Marketing Communications: With your permission, we may send you emails or messages about our store, new products, and other updates. We reserve the right to contact you via Call, SMS, Email, or WhatsApp regarding your orders or promotional offers, even if your number is registered on a DND (Do Not Disturb) list.

2. Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, or arrange for a delivery or return, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If you change your mind after opting in, you may withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your information at any time by contacting us at support@nihaan.in.

3. E-Commerce Platform (WooCommerce)

Our store is powered by WooCommerce. They provide us with the e-commerce framework that allows us to sell our products and services to you.

Your data is stored through the website’s databases and the general WooCommerce application. We ensure your data is kept on secure servers protected by industry-standard firewalls.

4. Payment Processing (Razorpay)

We use Razorpay as our primary payment gateway to ensure secure transactions.

Razorpay processes your payment information with encryption through the Payment Card Industry Data Security Standard (PCI-DSS).
Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, and American Express.

5. Third-Party Services

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us (such as shipping and logistics partners).

However, certain third-party service providers, such as payment gateways (Razorpay), have their own privacy policies. We recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

6. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with sensitive information, it is encrypted using secure socket layer technology (SSL) and stored with industry-standard encryption protocols. While no method of transmission over the Internet is 100% secure, we follow all PCI-DSS requirements and implement generally accepted industry standards.

7. Cookies

We use cookies to enhance your browsing experience, analyze website traffic, and remember your preferences. This includes session cookies to manage your shopping cart and persistent cookies to improve site performance. You can choose to opt-out of cookies in your browser settings, but some features of the website may not function properly.

8. Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

9. Changes to This Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

10. Contact Us / Grievance Officer

If you would like to access, correct, amend, or delete any personal information we have about you, or if you have any complaints, please contact our Privacy Compliance Officer: