Refund and Returns Policy

Return & Exchange Window

We offer specific return windows based on the nature of the request:

Damage During Transit: We offer either a replacement or an exchange whichever is feasible, provided you report it within 3 days of purchase. The damaged item must be returned to us, intact and in its original packaging, to the address we specify. In such cases, only a replacement will be issued. Refunds will be given only if the product ordered is not available with us.
Defect/Wrong Item: Must be reported within 24 hours of delivery with a mandatory unboxing video.
General Returns: Requests can be raised within 3 days of delivery, provided the item is unused and all tags are intact.

Important: Nihaan Jewellery will not be liable for any returns or exchanges that were not notified within 3 days of delivery.

Mandatory Unboxing Video

The video must show the package being opened from start to finish.
The product and packaging must be visible without any cuts, edits, or pauses.
Claims submitted without a valid unboxing video will not be accepted under any circumstances.

⚠ Anti-Fraud Requirement: To ensure transparency and protect your purchase, an uninterrupted unboxing video is mandatory for all return or exchange requests.

Replacement & Exchange Process

Replacement Timeline: Once the returned item/product reaches us at the specified address, the replacement product(s) will be shipped within 3 working days.
Exchange Logistics: Please note that exchange product(s) may take longer than the usual shipping time to be dispatched.
Eligibility: Products must be completely unused, with original packaging and all labels intact, to qualify for an exchange.

Discounted & Offer Sales

Discounted/offer sales products are not eligible for returns. Only cases where the product delivered is damaged or the wrong product was sent will be eligible for replacement. Refunds for sale items will only be processed if the product replacement is not available with us.

Conditions for Eligibility

To qualify for a successful return or exchange, the following conditions must be met:

The product must be unused, unworn, and in the same condition as received.
All original packaging, invoices, price tags, and Quality Control (QC) tags must be intact.
Hygiene Exclusion: For hygiene reasons, Nose Pins (Naths) and Toe Rings are strictly non-returnable.

Note on Handcrafted Items: Some of our products may contain natural embellishments and are handcrafted. These may cause irregularities and will not be considered as a defect, and this might not be considered as a reason for returns.

Refund Policy

Refunds will be processed only after the product is successfully received by us and passes our quality check.

For Prepaid Orders:

Refunds are processed within 24–48 hours after a successful quality check.
The amount is credited back to the original payment method and may take 5–7 working days to reflect in your account.

For COD Orders:

A secure refund link will be sent to your registered mobile number/email after the return pickup.
You will be required to provide bank details via the link to receive the credit.

Note: Shipping charges and COD convenience fees are non-refundable.

Cancellation & Delivery Conditions

Order Cancellation: The placed orders cannot be cancelled or exchanged for another product. If a particular item in your entire order cannot be processed by us, the item can be replaced for an equivalent value or an additional value item (considering the additional price is paid), or a refund only for that particular item will be provided.

Delivery Attempts: We recommend customers or authorized representatives be available at the destination address during courier service timings. In case of unavailability, a total of three attempts will be made. If the courier is returned after these attempts, the customer will be notified and may be required to pay return shipping charges for the courier to be resent, depending on circumstances.

International Orders

Returns for international orders are accepted within 7 days. The customer must bear all return shipping charges and any applicable import duties as specified in shipping policy.

Rejected Deliveries: For international products rejected during delivery, refunds will be processed only after the product reaches us. All relevant customs and shipping charges will be deducted from the refunded amount.

How to Initiate a Request

To start a return or exchange, contact us via support@nihaan.in within the applicable window. Please include your Order ID, images of the product with tags visible, and your mandatory unboxing video.