Refund and Returns Policy

 At Nihaan Jewellery, we strive to provide high-quality imitation and silver jewellery. 

If you are not fully satisfied with your purchase, please review our return and refund policy below.

Return & Exchange Window

We offer a limited return or exchange window of 24 hours from the time of delivery.

To be eligible, the issue must be reported within this time frame with proper proof.

Mandatory Unboxing Video

To ensure transparency and avoid fraudulent claims:

An unboxing video is mandatory for all return, refund, or exchange requests.

• The video must clearly show the package being opened from start to finish

• The product and packaging must be visible without any cuts or edits

Claims without a valid unboxing video will not be accepted under any circumstances.

Eligible Reasons for Return/Exchange

Returns or exchanges are accepted only in the following cases:

• Damaged product

• Defective product

• Wrong item delivered

Return Conditions

To qualify for a return or exchange:

• Product must be unused and unworn

• All original tags, packaging, and invoice must be intact

• Product must not be damaged after delivery

Any item that is used, altered, or returned without original packaging may be rejected.

Return Process

To initiate a return or exchange:

1. Contact us within 24 hours of delivery

2. Share:

   • Order details

   • Product images

   • Invoice copy

   • Unboxing video (mandatory)

3. Once approved, we will arrange a pickup through our courier partner

Pickup will typically be scheduled within 2–5 business days.

Refund Policy

• Refunds will be processed to the original payment method

• Refund will be initiated only after the returned product passes quality inspection

• The refund will be processed within 7 working days after approval

Please note that the time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Exchange Policy

You can request an exchange for:

• The same product, or

• A different product of equal or higher value (price difference to be paid)

All exchanges are subject to product availability.

Cancellation Policy

Orders can be canceled within 1 hour of placing the order.

To cancel, please contact us with your order details within the allowed time. Refunds for prepaid orders will be processed to the original payment method.

Non-Returnable Items

We do not accept returns in the following cases:

• No unboxing video provided

• Requests made after 24 hours of delivery

• Used, worn, or damaged items (after delivery)

• Items without original tags or packaging

• International orders (if applicable)

Shipping Charges

• Shipping charges (if any) are non-refundable

• Return pickup is provided free of cost only for eligible cases

Contact Us

For returns, refunds, or exchanges, please contact:

Nihaan Jewellery Support
Email: support@nihaanjewellery.com
Phone/WhatsApp: +91-XXXXXXXXXX
Address: [Your Business Address Here]